Business communications platform
Interlinked runs every channel your business communicates on from one account and one API, and connects them to the CRM, help desk and portal your teams already use.
Interlinked Web Solutions develops and operates communication software for businesses. We bring phone calls, messages, video and customer conversations into one connected platform, helping teams work together without switching between disconnected tools.
That can mean connecting calls to a CRM, delivering notifications from a business application or bringing chat and video into a customer portal. Each project starts with the way your team works, the systems you already have and the experience you want to give your customers.
Our work covers system design, software development, integration and ongoing support. The engineers who plan your project also build it and help you run it, keeping technical decisions connected to the way your business works.
Each service can be used on its own or together on one account, with a browser console, reporting and an API for your own systems.
Business phone systems delivered over the internet: inbound and outbound calling, call routing, queues, voicemail to email, recording and softphones for desktop and mobile.
Common uses: Main office lines, Call centers, Click to call inside your CRM, Remote teams
Digital fax that behaves like a web service. Send and receive from a browser, from email or through an API, with delivery receipts and retention controls.
Common uses: Medical records, Signed contracts, Insurance claims, Legal filings
Browser based meetings and rooms embedded in your own product or portal, with screen sharing, recording and scheduling that fits your workflow.
Common uses: Client consultations, Telehealth visits, Internal standups, Support sessions
Text messaging for alerts, reminders and two way conversations, with consent tracking, number provisioning and campaign registration handled for you.
Common uses: Appointment reminders, Dispatch updates, Verification codes, Customer conversations
Web and mobile push delivered through a single API, with topics, scheduling and delivery reporting so the right people see the right message.
Common uses: Operational alerts, Order status, Product announcements, Shift notices
Transactional and notification email with authenticated sending domains, templates, bounce handling and logs you can actually search.
Common uses: Receipts and invoices, Account notices, Reports on a schedule, Password resets
Website and in app chat routed to the people who can answer, with history, transcripts and handoff to voice or video when a conversation needs it.
Common uses: Sales questions, Customer support, Onboarding help, Internal help desks
The written plan from the design stage is yours to keep, whether or not we build it together.
We map how your business communicates today: the channels, the systems they touch and the moments where messages go missing.
You receive a written plan covering carriers, numbers, integrations, compliance obligations and the hosting model that suits you.
We implement the platform and connect it to your CRM, help desk, scheduling or internal tools through documented APIs and webhooks.
Monitoring, reporting and a direct line to the engineers who built your system, for as long as you run it.
Communication tools only get noticed when they fail. We plan for busy days, carrier outages and the auditor who asks for last year's fax log.
Voice, fax, video, text, push, email and chat share one account, one set of credentials and one place to look when something needs attention.
Every channel exposes an API and webhooks, so communication becomes a feature of the software your teams already use rather than another tab.
Phone numbers, recordings, transcripts and logs belong to you. Export them at any time, and choose cloud or on premises hosting.
Questions go to the people who designed and built your platform, not to a ticket queue three time zones away.
The services are the same everywhere. What changes is which ones carry the load and which systems they connect to.
A few sentences are enough. An engineer reads every message and replies with questions or a plan.